The government’s social housing green paper promised ‘a new deal’ for tenants. Listening and responding to tenants’ needs, concerns and expectations is crucial to improving the tenant experience. Technology is offering new opportunities and techniques to engage with residents – and their expectations are rising as everyone from retail businesses to public services adopt customer experience practices.
This Inside Housing webinar, supported by Hitachi Solutions, will explore the key customer experience themes for landlords in the year ahead. It will provide a mix of practical solutions already gaining ground and emerging ideas. The confirmed speakers are:
Jane Porter COO at Optivo. Optivo
Dominic Campbell, CEO, Futuregov and interim CDO, Homes England.
Martyn Wallace, Chief Digital Officer, Digital Office, Scottish Local Government.
Ciara McMillan, industry director – housing, Hitachi Solutions.