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Pandora Case study

Spreading the sparkle by streamlining global operations

Pandora Casestudy

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices.

PANDORA jewellery is sold in more than 90 countries on six continents through approximately 9,500 points of sale, including more than 1,600 concept stores.

Pandora is disrupting and transforming the jewellery industry by making beautiful jewellery an affordable luxury.

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Overview
Experiencing explosive growth, the company turned to Microsoft to help it establish global processes, streamline operations, and gain business insights.

With Microsoft cloud services – including Microsoft Azure, Office 365, and Microsoft Dynamics solutions – Pandora better connects and serves its retailers, wholesalers, franchisees, and consumers worldwide to further its competitive edge.

The company’s ultimate vision is “to become the world’s most-loved jewellery brand.” To achieve this goal, Pandora is using its Microsoft Dynamics–based ERP and CRM solutions to support not only its internal employees, but also its thousands of wholesalers, retailers, and franchisees as together they create amazing customer experiences.

The company continues to transform the way it serves customers by enhancing its portal with new features every few months, all running on the Microsoft Cloud.

Pandora field teams use a central location to submit data about the retailers they visit; to view their performance, goals, and other account-related details; and to obtain timely information to share.

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Advantages

  • Global system and process unification
  • Greater competitive edge
  • Shared best practices
  • Tailored customer service
  • Effective cross-company collaboration
  • Insights for improved sales
  • Familiar user experience

Client Testimonial
“We view Microsoft as a key partner in helping us support rapid growth worldwide. We’ve replaced static data with interactive information, modernised the way we work together, and made it easier for our wholesalers, retailers, and franchisees to provide customers with unrivalled experiences.”
Phillip R. Kennedy, Director of Information Technology at Pandora

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+44 (0) 203 198 5136
Email Us:
uk.marketing@hitachi-solutions.com

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