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KIND

Hitachi Solutions > Case Studies > Kind

Case Study

Increased productivity due to cutting-edge enterprise software

KIND worked with the mainframe system IBM AS/400 for many years. Business applications covered financial accounting and order processing but were connected only rudimentarily via interfaces. When support for the old system became increasingly difficult to come by, they knew it was time to take action.

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Customer Journey Kind

Topics that characterize the digital transformation at KIND Hörgeräte GmbH & Co. KG include omni-channel, analytics, and personalized customer communications as well as an optimized ERP system and realigned online communications and call-center processes. In 2017, KIND took a major step towards digitization and jointly with Hitachi Solutions developed solutions that provide KIND’s staff with true added value and play a crucial role in the company’s IT strategy for the next few years.

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