Capability
Update and Advisory Service
Manage your Microsoft Dynamics 365 updates seamlessly, with our Update and Advisory Service.
When the smooth and effective operation of your business depends on your Microsoft technologies, it’s vital they are available at all times. Our Managed Service provides expertise, guidance and support, making sure your IT infrastructure is reliable and kept up-to-date so that you get maximum value from your investment.
We understand that the significant investment you’ve made in your Microsoft technology needs protecting. You know that this requires more than a ‘keeping the lights on’ approach if your systems are to remain current and ready to support your business. Choosing our Managed Service secures a consistent service, ensuring your systems always operate as required.
The day-to-day management of your critical business solutions requires a dedicated team of Microsoft experts, available when you need them. Being able to flex this resource up and down to accommodate the changing needs of your business is critical but maintaining an in-house team to accomplish this can be prohibitively expensive; that’s why we deliver support as a shared service so the service is there when you need it but not at the cost of a full-time team.
Moving your business systems to the cloud means you can take advantage of regular enhancements to your applications. But understanding how upgrades and changes will affect your business can be daunting and time-consuming. Let our Update and Advisory Service advise you on how to take advantage with no disruption to your business.
Our team of Microsoft experts supports a range of technologies including Microsoft Dynamics 365, SharePoint and PowerBI. If you currently have on-premise Dynamics AX or CRM, we can support with its migration or reimplementation to the cloud. We offer additional levels of support beyond Microsoft technology too, including third-party ISV products, accelerators, integrations, extensions/plug ins and bespoke services.
Your service management will be overseen by a Service Delivery Manager for the lifetime of our partnership, responsible for all ITIL-aligned processes, response and service level agreements. Monthly reviews examining service performance and an online portal give you real-time insights into your estate. Alongside our comprehensive application support services, we offer complementary cloud and application lifecycle management.
Managing the challenges of perpetual updates to your Microsoft Dynamics 365 cloud-based system is challenging. Our Update and Advisory Service collaborates with your teams to manage the risk and to highlight how you can exploit these changes to your business advantage. It’s a tried and tested approach that helps a wide range of organisations thrive through the challenge of continuous updates.
Our service catalogue offers discrete services that, together, give you confidence that your Microsoft solutions are stable, deliver on promised business benefits, and will be supported for as long as you wish to use them. From system enhancements, to advice on new releases and the efficient application of upgrades, we remove the burden of maintaining and managing your systems.
Our Managed Service leads the way in working to ITIL standards so you can be confident that our support is an efficient method of building a stable Microsoft IT environment. Once you’ve selected the ideal mix of services for your business from our service catalogue, you’ll have the further reassurance of knowing that all the support we provide is regulated by stringent service level agreements hard to match in the market.
Our Managed Service gives you access to the right level of service for your business. We can provide our complete service catalogue with up to 24/7 support 365 days a year with full global coverage coordinated by our six Centres of Excellence so, no matter what your time zone, we can deliver. Our pricing also flexes to meet your needs, giving you the option of a multi-year pricing structure for comprehensive service assurance.
My team have given me updates about how fantastic Hitachi Solutions’ team was since we started working with you. Pretty much told me that in the hours that they worked together they learnt more from your team than the years that they had worked with previous partners.
Laura Whittle, Business Service Partner Retail
Marks & Spencer
