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Field Service Management

field service

Proactive as well as reactive service

Often, customers’ contact your field service team in reaction to a problem, which straightaway has a potentially negative effect on their satisfaction with your business. It’s vital that your field service team is able to respond providing a right-first-time fix. In addition companies are seeking solutions that proactively identify and resolve issues before the customer even realises there’s a problem.

Leveraging Microsoft technology

As a Microsoft partner, we have the technical knowledge coupled with business expertise to improve your field service operations. With improved connectivity across all your systems — from your employees, to your customers, to your subcontractors and partners — we can enhance your field service work flow to minimise mistakes, enriching the customer experience and boosting retention rates.

A comprehensive field service management solution

Our industry professionals and Microsoft technical experts deliver an all-in-one, cloud-based, field service management system using Microsoft Dynamics 365 that includes: service locations; customer assets; predictive, planned and reactive maintenance; work order management; resource management; product inventory; scheduling and dispatch; mobility; collaboration; customer billing; and analytics.

field service
 

Field Service Management

Deliver exceptional customer care with our field service management solution.

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It's a cloud based system… which enables a far wider audience to both capture data and benefit from that data.  Our key objective is to make the residents of Essex safer and the CRM system fits in with that and enables us to achieve that.

Matthew Stalker, ICT Project Officer
Essex Contry Fire & Rescue Service

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