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Field Service Management

Hitachi Solutions > Capabilities > Field service management

Streamline your field service to boost efficiency and customer satisfaction

Providing great service delivery in the field is key to achieving high levels of customer satisfaction, which is why we offer a complete Field Service Management solution. Created by experts from your industry, it fully connects your office, systems and field staff so you can deliver exceptional customer service while also improving productivity and lowering the cost of delivery.

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Proactive as well as reactive service

Often, customers’ contact your field service team in reaction to a problem, which straightaway has a potentially negative effect on their satisfaction with your business. It’s vital that your field service team is able to respond providing a right-first-time fix. In addition companies are seeking solutions that proactively identify and resolve issues before the customer even realises there’s a problem.

Leveraging Microsoft technology

As a Microsoft partner, we have the technical knowledge coupled with business expertise to improve your field service operations. With improved connectivity across all your systems — from your employees, to your customers, to your subcontractors and partners — we can enhance your field service work flow to minimise mistakes, enriching the customer experience and boosting retention rates.

A comprehensive field service management solution

Our industry professionals and Microsoft technical experts deliver an all-in-one, cloud-based, field service management system using Microsoft Dynamics 365 that includes: service locations; customer assets; predictive, planned and reactive maintenance; work order management; resource management; product inventory; scheduling and dispatch; mobility; collaboration; customer billing; and analytics.

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Field Service Management

Deliver exceptional customer care with our field service management solution.

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It's a cloud based system… which enables a far wider audience to both capture data and benefit from that data.  Our key objective is to make the residents of Essex safer and the CRM system fits in with that and enables us to achieve that.

Matthew Stalker, ICT Project Officer
Essex Contry Fire & Rescue Service

Deploy real innovation, transform your organisation

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