Data Science and Analytics
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Change management and training
If you don’t handle the implementation of your major transformational projects correctly, there’s a high chance they’ll fail. All too often, businesses forget that people are at the heart of any successful change. By not involving end users in the transformation right from the start, allows fear and resentment that turns people against the initiative. People-powered change with Hitachi Solutions is the key to a successful transformation.
With any investment in business transformation, the main challenge is to implement the solution successfully across the whole business. If you don’t adopt a change management approach early on, you may find that your project is seen by end users as something ‘done’ to the business by senior management. This can generate a resentful attitude that can be exacerbated by loyalty to a legacy solution, particularly if it’s bespoke.
Your systems are only as good as the people using them, and successful adoption depends on motivating and engaging everyone that will benefit from them. Many organisations make the mistake of not involving end users in the development of the project, failing to communicate with them on. This misses opportunities to build morale and employee satisfaction.
If employees aren’t given an opportunity to fully understand, adopt and participate in the change programme it can have an adverse effect on morale as well as health and wellbeing. A big change to their job role can generate significant amounts of stress, affecting your teams and your business. Effective change management will ensure this does not happen.
Our team of change management professionals start by understanding what’s going to change, looking at your existing processes and mapping out the proposed changes to provide you with a clear path to your desired business outcomes. We carry out detailed readiness assessments to establish the degree of understanding and acceptance there is in your business.
We help to instil ownership of the change throughout your business by creating a network of key process leaders, using your people who are already involved in the project. We’ll coach them in how to use their project knowledge to develop momentum, how to establish an influencing process and how best to lead the change activities down to the functional teams and end users.
We’ll support your key process leaders in creating a network of change agents who will turn into super users. This network will be a conduit for communication into every area of your business, making sure everyone knows about the progress of the project and understands what it means for them. They’ll not only influence their peers, but will relay feedback to the change team to support the successful landing of the project.
Our change consultants will craft a plan tailored to your needs and objectives from a communications, change impact and business-readiness perspective. They’ll engage your organisation every step of the way, measuring business readiness, deliverables, adoption and training programme efficacy, identifying and leveraging key influences and instilling ownership for the outcomes and the new processes.
Our training lead will coordinate with our functional consultants to make sure effective training takes place at the right points in the project, involving the right staff. The training will cover the functional aspects of the system as well as how to create the ground swell necessary to motivate your people on the road to adoption and maintain momentum.
You can choose the level of change management and training services that best suits your ways of working. We can deploy a change lead to guide your project team members and staff through the process of landing the solution safely. Alternatively, we can support your existing change leadership, sharing all the benefits of our methodology but not managing it for you.
Hitachi Solutions is a brand that we could trust… Not only have we implemented a solution that we will use for the long term, we have actually found a business partner that we will use for the long term as well.
Matthew Stalker, ICT Project Officer
Essex Contry Fire & Rescue Service