Matthew Webb works for Hitachi Solutions (UK) as a Lead Consultant in the Customer Engagement (Dynamics 365) delivery team for Hitachi Solutions. He is an experienced Dynamics CRM specialist with over 9 years’ CRM experience where he joined the Hitachi family in 2017. Matthew is always looking at how organisations can take advantage of the Microsoft PowerPlatform and associated technologies to help drive digital transformation projects and utilising the new technology to drive changes in business processes to help increase efficiency and usability for employees.
Project Kick-Offs and First Impressions
Programme Manager, Abdul-Wahid Paterson, shares 9 steps he goes through before each first-engagement project meeting, to try and ensure that first impressions are both positive and trust-building.
Project Planning Direction
Planning should not be left-to-right or right-to-left, but outside-in. Get the shell of the plan locked down early and build out the inner. Never loose sight of what good looks like at the end of the project. Begin with the end in mind.