Hitachi Solutions recently sponsored the UK Local Gov camp in Birmingham and what an event the folks at UK Local Gov continue to put on! And on reflection of this great event, I decided to pen some thoughts.
Anyone who knows me and the team, knows we are still deeply rooted in our heritage and love of, Public Sector. Only trouble is that despite the years rolling by, the level of actual change we see doesn’t seem to have matched the ambition.
The sector has slowly continued to evolve, as a necessary coping mechanism to deal with the challenges it’s continually faced with (of which they are many and varied), but it’s this evolutionary approach however that’s probably the one thing that continues to hold them back from wholesale service change. One of the great things about Local Gov camp is that it’s not a day full of telling people how to do things differently – it’s a coming together of those who are doing things differently day in, day out.
The format is designed to bring together councils with interested suppliers of all shapes and sizes, and to break down walls so everyone contributes freely and openly – without agenda. As you can imagine this lead to some lively debate and discussion – and from these, my three key takeaways would be:
Crack this lot and you’re able to tackle disjointed customer journeys, access inaccessible siloed data and revolutionise historical service models to reduce cost and provide better outcomes. Easy right?
Tim Kidd joined Hitachi Solutions in 2018 with 23 years experience of working within Public Sector services.
With roles in Microsoft’s Public Sector Division, and Local Government as Head of service, he now supports organisations with programme delivery and strategic decision making.
In his role his mission is to enable transformational change, streamline operations, address budgetary pressures and improve the lives of citizens, businesses and employees.
