There are countless stories of problematic Dynamics 365 programmes, so it’s important to highlight the factors to pay attention to on your implementation to maximise your chances of success. But what do we mean by success?
Success is not only that a Dynamics 365 solution has been deployed that is aligned to the organisation strategy and meets the objectives but also that it has excellent user adoption. That is, the organisation is on track to start realising the benefits that they were seeking.
For a successful Dynamics 365 programme the following factors should be focused on:
The first four of these success factors need to be provided by your organisation's leadership to enable success. The second four are provided by your programme team with support from your leadership. Dynamics 365 implementations can be successful if you plan properly for success.
To learn more about Dynamics 365 for marketing and the specific ways that Hitachi Solutions can help you make the most of Microsoft’s new Dynamics 365 marketing automation platform, contact us!