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How to build the right change management strategy for your organisation

How businesses can construct a change management strategy that can ensure their digital transformation is a success.

Hitachi Solutions > Blog > 2019 > 03 > How to build the right change management strategy for your organisation

In today’s markets, competition is fiercer than ever. Businesses need to come up with innovative ways to provide more value with fewer resources. If you want to compete in today’s markets, you need to be armed with modern technology.

Major system change isn’t quite as simple as buying new technology and switching it on. To guarantee that a transformation project will be successful, businesses need to follow a specific, structured path to identify the impacts of solution change, and use tried and tested change strategies to drive user adoption and assure business readiness. This is where change management comes in.

Change management strategy

Change management can be defined as 'a structured approach to shifting individuals, teams and organizations from a current to a desired future state’. It's about managing how your business adapts to change in a way that gives you the highest possible chance of achieving digital transformation success.

In the process of guiding businesses through digital transformation, we've developed a structured process that provides more security and certainty in digital transformation projects. Project Henkaku uses five integrated strategies to form the change management approach, helping you to ensure that projects are secure and risk-free. 

The combination of a change management approach with the right components for solution delivery, carefully targeted employee training and ongoing monitoring of success will help you ensure the lowest possible risk of the digital transformation failing. Here's a more detailed look at the change management structure we have developed through Project Henkaku.

Inception

Change management in Project Henkaku consists of two main stages. The first of these is carried out in the inception stage, at the start of the project. Hitachi Solutions and the client take a holistic look at the willingness and readiness for digital transformation. These are some of the questions we ask ourselves during this initial stage of the change management process:

  • How enthusiastically do we believe new technology will be adopted?
  • Is the company ready to release their best people to lead the change to the new technology and processes?
  • Does the management understand their role in leading and driving the change?

As well as these questions, the inception stage identifies the key stakeholders of the projects. Then it carries out a more structured survey of the likely changes and what they might mean to users – the 'Initial Impact Assessment'. Once we have this initial shared understanding, the Change Management Approach is customised to the client’s needs and formally agreed. It covers these five strategies:

1. Change Impacts Assessment and Management

How we will work to prepare the user base for the changes to come with new solution processes.

2. Business Readiness Assessment

Is the business ready for the change? We ask this question regularly, with actual business users, to understand the true degree of readiness as it evolves with the approach’s implementation.

3. Adoption KPIs

Metrics tell us what good performance looks like before the change goes live – and help us to spot issues for swift resolution once the solution is live, as well as encouraging user adoption.

4. Communications Planning

It’s vital to ensure that everybody knows as much as possible about what’s coming - and what it means for them.

5. Stakeholder Engagement & Commitment

Change has to be led, but leadership is found at all levels of the organisation. We find, empower and unleash those leaders to make successful change much more of a certainty.

Elaboration/Construction/Transition

The first stage of the change management process asked: ‘How ready is the company for digital transformation?’. The second stage uses the five strategies to ask how ready the company is for this digital transformation – and to drive that readiness to where it needs to be for a successful transition.

By applying these strategies consistently and all the way through the project, as the solution is designed and built, the business can gain increasing confidence that the change will be successful.

Stay ahead of your competitors

Change management is every bit as critical to digital transformation as the solution and the data it processes.

There are plenty of businesses out there who are hesitant to engage in digital transformation, because of the risks it can pose without the right preparation. At Hitachi Solutions, we don’t think that’s a good enough reason for businesses to fall behind their competitors. That’s why Project Henkaku was created, to make safe digital transformation an attainable goal for all businesses.

If you want to find out more about how we can help you transform your business by building a comprehensive change management strategy, talk to us today.

 

Talk to us today!

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Tony Riches

Tony is a Dynamics 365 Project Director with 20 years experience of implementing major ERP solutions for clients like GSK, ReckittBenckiser and Barclays, and has focused on D365 projects for the last 10 years. He is passionate about the importance of change management, and in particular the management of change impacts to assure the safe landing of new solutions, and he has recently led the development of Hitachi Solutions’ change management and training methodology which focuses on guiding and assisting clients to achieve that successful outcome.

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Author Spotlight

Tony Riches

Tony is a Dynamics 365 Project Director with 20 years experience of implementing major ERP solutions for clients like GSK, ReckittBenckiser and Barclays, and has focused on D365 projects for the last 10 years. He is passionate about the importance of change management, and in particular the management of change impacts to assure the safe landing of new solutions, and he has recently led the development of Hitachi Solutions’ change management and training methodology which focuses on guiding and assisting clients to achieve that successful outcome.

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