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Using the IoT to enhance field service and boost productivity

One of the key business differentiators today is data. And field service is no different. Here’s how to get the right information and use it effectively.

Hitachi Solutions > Blog > 2018 > 05 > Using the IoT to enhance field service and boost productivity

So many technologies now enable the Internet of Things (IoT) that the data it’s possible to collect about both your organisation and your customers is truly remarkable. Though data-driven technology has been on the rise for many years, the wealth of information it’s now possible to collect is growing at a pace never seen before. And, with so many tools to collect that information, it can be difficult for businesses to know where to start when it comes to enhancing their operations through data.

Copperberg research assists business on how to get started to enhance field service management

Copperberg Research recently revealed that 56 per cent of manufacturers consider their business to be reactive, rather than proactive. Yet 73 percent believe their business would gain a competitive edge in just 18 months if they were to implement a more active IoT strategy. And your field service operations are a prime example of this.

With the right tools, you can develop an IoT-enabled predictive field service operation. Used well, this can mean reduced equipment downtime, increased productivity, decreased routine maintenance costs and increased asset lifespan.

In its recent white paper, Copperberg Research outlines how to go about reaping these benefits, providing a guide to the steps your organisation needs to take, including where to start. It begins with thinking big, then educating your customers and from here choosing the right system. Take a look at the white paper for more information on each of these.

Jonathan Scott, Director of Data, Science and Analytics at Hitachi Solutions and I also discuss these steps in our webinar on how to get started with IoT predictive maintenance. Moving towards an IoT-enabled field service operation and business is a long process, but its benefits are significant and well worth the effort. With these resources, you’re well on your way to getting started!

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Martin Green

Martin Green is Head of Field Services for Hitachi Solutions Europe, with extensive experience in Facilities Management, Real Estate and Capital Projects.

Martin joined from BT where he was Head of Facilities Management Technology managing 750,000 jobs across 8,000 properties. He was responsible for contract onboarding for Carillion Facilities Services and at HSBC the design, development and implementation of a global Integrated Workplace Management System (IWMS).

Martin has managed both IT development and business teams to deliver continuous improvements. He is currently working with multiple diverse clients to deliver Field Services solutions.

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Author Spotlight

Martin Green

Martin Green is Head of Field Services for Hitachi Solutions Europe, with extensive experience in Facilities Management, Real Estate and Capital Projects.

Martin joined from BT where he was Head of Facilities Management Technology managing 750,000 jobs across 8,000 properties. He was responsible for contract onboarding for Carillion Facilities Services and at HSBC the design, development and implementation of a global Integrated Workplace Management System (IWMS).

Martin has managed both IT development and business teams to deliver continuous improvements. He is currently working with multiple diverse clients to deliver Field Services solutions.

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