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Cutting Customer Irritation

Hitachi Solutions and Essential Retail hosted a round-table discussion with some of the UK’s largest retailers: including Tesco, Carpetright, Dune Group and Blackwell’s. The event looked at the increasing challenges around how to put customers first and optimise their shopping experience – both on and offline.

Hitachi Solutions > Blog > 2016 > 11 > Cutting Customer Irritation

The resulting whitepaper outlines the key points raised in these discussions, including:

  • Today’s retail pain points and how leading retailers are addressing them
  • The advocacy vs. loyalty scheme debate
  • How to deliver great customer service continuously, and how technology can help
  • Why engaged and informed staff result in happy customers

Download the whitepaper here.

Hitachi Solutions works with retailers around the world to help them migrate to new technology solutions and put customer’s first. Utilising Microsoft Dynamics and Hitachi Solutions specialist retail software, retailers can gain a complete 360° view of their customers. Only by truly knowing your customers can you market, sell, and service them efficiently and cost effectively.

Contact a member of the Hitachi Solutions retail team to find out more.

Hitachi Solutions also recently released a report with leading panel of senior professional services executives, exploring ways in which British companies can prepare themselves for 2017: “Business Agility in the Countdown to Brexit”. Download the report here.

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Jinna Mistry

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Jinna Mistry

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