Expertise

Cutting Customer Irritation

Hitachi Solutions and Essential Retail hosted a round-table discussion with some of the UK’s largest retailers: including Tesco, Carpetright, Dune Group and Blackwell’s. The event looked at the increasing challenges around how to put customers first and optimise their shopping experience – both on and offline.

Solutions

Essential Retail Talks to Chris Huntingford, Hitachi Solutions

We’re delighted to share an interview between Ben Sillitoe, editor of Essential Retail and Chris Huntingford, CRM Consultant at Hitachi Solutions. Chris talks about how retail customer journeys are changing and how to use technology to achieve a single customer view.

Expertise

Why is Customer Engagement in Insurance so important?

Daryl Henwood, CRM Industry Lead for Financial Services at Hitachi Solutions Europe, presents highlights from the latest in our series of breakfast briefings with The Insurance Network. The topic: Why is Customer Engagement in Insurance so important?