Support Services
We provide expert support for Microsoft Dynamics 365, Power Platform & Azure. Backed by a close Microsoft partnership, our flexible, client-first model ensures first class support that delivers real value to your organisation.
“Hitachi Solutions is a testament to the power of collaboration. Together, we achieve extraordinary results fuelled by trust, respect, and a shared commitment to excellence.”
Bob Armstrong
Head of Technology Services, Department of Health and Social Care
Unrivaled Microsoft Expertise
Our 20+ year partnership of delivering exellence with Microsoft makes us one of the most trusted partners globally.
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Years in Microsoft’s Inner Circle
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Microsoft Partner of the Year Award Winner
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Partner Contribution Index Score out of 100
British Heart Foundation
Aberdeen City Council
Fenwick
What We Offer
We know how important it is to keep your business running smoothly, which is why our application support service is built around you. We’re here to keep things running seamlessly behind the scenes. So you can focus on what matters most — growing your business.
Breakfix Support
We know how important it is to keep your business running smoothly, which is why our application support service is built around you. We’re here to keep things running seamlessly behind the scenes. So you can focus on what matters most — growing your business.
Application Development
Whether you’re enhancing existing applications or creating something entirely new, we provide the strategic guidance and hands-on support needed to bring your vision to life. We don’t just build solutions; we ensure they drive real value for your business.
Telemetry and Monitoring
Our telemetry and advanced analytics monitoring services provide real-time insights into your systems’ performance, allowing you to proactively address issues before they impact your business.
Advisory and Update Management
We manage Microsoft One Version releases for you, ensuring your systems stay up to date and run efficiently. We also provide expert advice on new features that can benefit your business, all while making sure system stability is never compromised.
Enviornment Management
Our Release and Environment Management service ensures smooth, hassle-free transitions deployments every time. Each release undergoes thorough testing and validation— no surprises, just seamless updates.
Start With Hitachi Solutions Support Services
A great place to start with our Support Services is with a Solution Assessment. Our assessment will provide detailed insights and actionable recommendations for improvement. You can find out more here.
Peter Windridge-France
Head of Service Operations
Peter has been part of Hitachi Solutions for over 5 years and has worked in the ERP/CRM space for 27 years, the last 16 of which have been spent implementing and managing Microsoft stack solutions. With a passion for Service Delivery, Solution Adoption and Client Satisfaction, Peter and his expert team of Solution Leads and Consultants drive service excellence by delivering all aspects of our service portfolio, helping to generate real business value for our clients, and taking the worry out of solution ownership.
Gill Carroll
Head of Service Delivery
Gill has been with us for 5 years and has worked in the Dynamics partner network for over 20. Gill has a passion for ensuring quality proactive customer service and support. Gill along with the Lifetime Services team looks after 70+ customers, building a trusted partnership and delivering client satisfaction through service excellence.
Benjamin Behr
Solution Lead
With over 12 years of Dynamics experience, Ben drives customer success by combining deep expertise with a focus on real business challenges. He leads thought leadership initiatives and crafts solution roadmaps that align seamlessly with Microsoft’s One Version approach, helping clients achieve sustainable growth.
Deborah Murray
Service Delivery Manager
Deborah has been with Hitachi Solutions for over two years and loves building strong relationships with our customers. She is passionate about helping clients make the most of the evolving Dynamics platform and finding solutions to complex business problems.