Terms & Conditions

Website Terms of Use

This website is operated by Hitachi Solutions, Ltd., its affiliates (hereafter “Hitachi Solutions”), or by an agent thereof. By using this website, you agree to the following Terms of Use. We reserve the right to change the Terms of Use from time to time. It is your responsibility to read the latest Terms of Use.
Portions of this website are operated by different organizations within Hitachi Solutions. This website also contains links to other websites operated by Hitachi Solutions. By using those portions of this website or other websites, you agree to the respective Terms of Use described therein.

Browsing Environment

Web Browser

We recommend that you use one of the following browsers to use this website:

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Copyright

Content in this website including text, diagrams, images and photographs that are indicated as belonging to the copyright of Hitachi Solutions, and which are not indicated as being prohibited for duplication, may be duplicated only in hard copy, if it is for use within your organization for non-commercial purposes. With the exception of the above, this website does not grant any rights based on copyrights, patent rights, trademarks or other intellectual property. If separate Terms of Use are specified for content, or for links to such content, the specified Terms of Use shall apply.

Written Contents and Accuracy

Hitachi Solutions provides no guarantees concerning the written contents contained within this website, nor do we bear any responsibility for errors in the written contents of this website. We reserve the right to change the written contents of this website at any time and without prior notifaction.

International Markets for Products and Services

Information contained in this website pertains to products and services that are provided to the Japanese market, which may only be purchased and acquired by individuals residing in Japan. If it is indicated that a product or service is supplied to certain countries, or for links to such content, the indicated information shall apply.
For inquiries about using our trademarks, contact us.

Export Control

If you intend to export technologies, programs or products that you purchased through this website (or provide them to a non-resident of Japan), you agree to comply with the Foreign Exchange and Foreign Trade Act and any other applicable legislation.

Publishing Date and Contents

If you intend to export technologies, programs or products that you purchased through this website (or provide them to a non-resident of Japan), you agree to comply with the Foreign Exchange and Foreign Trade Act and any other applicable legislation.

External Links

This website contains external links for your convenience. Websites for external links are not managed by Hitachi Solutions. We bear no responsibility for the content(s) of externally linked websites.

You are free to create links to the website of Hitachi Solutions, except in the following cases:

  • Linking from a page with illegal content, or a page which contributes to illegal activities or could contribute to illegal activities.
  • Linking from a page that could inflict damage on Hitachi Solutions. (E.g., A website containing content that undermines the credibility of or defames Hitachi Solutions, its products or services.)
  • Linking from a page that uses frames
  • Linking from other websites that Hitachi Solutions deems to be inappropriate.

Please adhere to the following rules when displaying links to the website of Hitachi Solutions:

  • For banner links, use the Hitachi Solutions link banner shown below. Do not use other logos. For text links, you must display the link in one of the following manners:
    Hitachi Solutions
    Hitachi Solutions, Ltd.
  • Links should start with the following URL: https://www.hitachi-solutions.co.jp/
  • If linking to a specific page, please be aware that the link may become invalid due to changes in the configuration of this website or reconstruction of pages.
  • If Hitachi Solutions determines that damages have been inflicted on Hitachi Solutions or a third party as a result of links to this website, we reserve the right to prohibit links from the user and prohibit use of the Hitachi Solutions link banner.

Please adhere to the following rules when using the Hitachi Solutions link banner:

  • It is prohibited to modify the Hitachi Solutions link banner, edit or trim the logo in any way.
  • Use of the Hitachi Solutions link banner is restricted to links to our website. It is strictly forbidden to use the logo to link to any third party website.
  • Use of the Hitachi Solutions link banner is restricted to website use. The logo is may not be used for any other uses such as printed material or software.
  • Hitachi Solutions retains all rights to the Hitachi Solutions link banner.
  • If you have any questions, contact us.

Trademarks of Other Companies

Company names and product names are the trade names, trademarks and/or registered trademarks of the respective companies. “TM” marks or “R” marks aren’t always mentioned in content. If specific trademarks are indicated for content, or for links to such content, the information as indicated shall apply.

Privacy Policy

Details regarding personal information can be found at the following link:

Privacy Policy

Accessibility Policy

The JIS X8341-3 standard (published in June 2004) summarizes guidelines for Web content accessibility. Hitachi Solutions has adopted accessibility guidelines based on the JIS X8341-3 standard, while making it more accessible and incorporating elements that are our own.

The accessibility guidelines define requirements that are “must do” items, and recommendations for which we shall make every effort to be in compliance.
Hitachi Solutions uses the accessibility guidelines to guide the planning, design, development, and operation of future Internet websites.

Special emphasis is placed on the following points:

  1. Use appropriate alt attributes for images, and clearly specify the destination of links.
  2. Choose vocabulary and expressions that are easy to understand.
  3. If information that is conveyed using color, create it such that the information is understandable without using color.
  4. Make it such that the text size can be modified from the browser.
  5. Design and develop pages in consideration of the sequence used by the text-to-speech function of browsers.

Anti-Modern Slavery

1 Introduction

This statement is made pursuant to Section 54(1) of the Modern Slavery Act (MSA) 2015 for the fiscal year ending March 31, 2024 and articulates the steps that Hitachi Solutions Europe Limited has taken to minimise the risk of slavery and/or human trafficking in our supply chains or in any part of our business.

2 Description of the Company

Hitachi Solutions Europe Limited headquartered in London, United Kingdom, with subsidiaries in Europe, is a recognised leader in delivering proven business and IT strategies and solutions to companies across many industries within Europe. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions Europe Limited delivers products and services of superior value to customers based around the Microsoft D365 offering. Additional services also including Transformation and Adoption as well as Business Analysis & Lifetime Services.

2.1 Our Business Organisation

Hitachi Solutions Europe Ltd operates in Europe through two subsidiaries in Germany (one holding/investment vehicle subsidiary & one operational subsidiary) & a branch single office structure in each of the following countries: France, Portugal & Bulgaria.

3 Information on the Supply Chain

Hitachi Solutions Europe Limited purchases principally services from dedicated labour agencies to support peak delivery demand in Europe. Product purchases are in comparison very low in volume from both a financial value & frequency basis. Hitachi Solutions Europe Limited has approximately 325 suppliers (as at 06.04.23).

Figure 1 Total spend activity by jurisdiction, year ending 31.03.23

Our analysis indicates that the majority of our spend activity for the year ending 31.03.2023 was in the United Kingdom.

It is the opinion of Hitachi Solutions Europe Ltd that modern slavery & or human trafficking, whilst not normally considered high risk in the professional services sector, can still occur. We remain vigilant to its occurrence & have the following controls in place to address this potentiality:

  • ISO 9001 documented & certified processes that detail the controls in place These certified & documented processes include all aspects of the employee lifecycle.
    • We have Procurement, Finance & Service Delivery/Governance processes that document the full Supplier & Project lifecycle with specific steps to validate the degree of modern slavery & human trafficking prevention, detection & reporting applied in our service delivery & within our supply chains
    • We have a Group Global Whistle Blowing Third Party provided service available to any resource (internal or external) for the submission of any concerns, as detailed below: By phone on 0800 086 9859
      • By internet: hitachi.ethicspoint.com 24 hours a day / 7 days a week
      • Toll free
      • Calls are not recorded or traced
    • These controls are evidenced as being effective as substantively evidenced by our ISO 9001 certification
    • Hitachi Solutions Europe Ltd is of the opinion that these provisions evidence due diligence in our processes in relation to slavery & human trafficking in our business & supply chains
  • A full time professional qualified Human Resources (HR) & Project Governance function that is trained to detect, mitigate & report any known or reasonably foreseeable risk of modern slavery & or human trafficking
  • Our Information Security Board (ISB) performs Risk Assessments for the prevention detection & reporting of modern slavery and human trafficking
    • These Risk Assessments are reviewed by our ISO auditors as well as being available to a dedicated Group Internal Audit function on demand
    • Hitachi Solutions Europe Ltd is of the opinion that these provisions evidence substantive steps to assess and manage the risks modern slavery and human trafficking pose

  • Hitachi Solutions Europe Ltd runs an Information Security Board (ISB) that documents any & all concerns & the action(s) taken

    • These minutes are available to our ISO auditors as well as being available to a dedicated Group Internal Audit function on demand
    • In these minutes, our modern slavery and human trafficking metrics will be captured
    • Our metrics include the number of any known or suspected slavery & or human trafficking incidents reported Our experience to date is that this number has been nil (zero), however we remain alive to the potential incidence

        • Our experience to date is that this number has been nil (zero), however we remain alive to the potential incidence

    • If any known or suspected incident were to be detected or suspected in our business, our partners, our clients or our supply chain, the appropriate corrective action(s) would be executed
      • For the avoidance of doubt this is likely to include report(s) to the appropriate statutory bodies / law enforcement
      • Hitachi Solutions Europe Ltd is of the opinion that these provisions evidence substantive steps to ensure that modern slavery and human trafficking is not taking place in our business or supply chains as measured against performance indicators Hitachi Solutions Europe Ltd considers adequate to evidence this responsibility

    • Hitachi Solutions Europe Ltd & its subsidiaries run regular modern slavery & human trafficking awareness training that is mandatory for all staff.

      • Completion metrics are tracked, reconciled & reported to Hitachi Group to evidence staff awareness & understanding
      • These metrics are reviewed by our ISO auditors as well as being available to a dedicated Group Internal Audit function on demand
      • Hitachi Solutions Europe Ltd is of the opinion that this evidences the appropriate training & capacity building for modern slavery and human trafficking awareness, detection & reporting for our staff, our partners & our clients

  • Our Compliance function works with our Human Resources (HR) function & other functions to undertake a monthly Information Security Board (ISB) review of all compliance related matters on a scheduled monthly & on demand basis

    • It is the opinion of Hitachi Solutions Europe Ltd that the Information Security Board (ISB) evidences we are actively & demonstrably considering risks of modern slavery & human trafficking
    • If any known or suspected incident were to be detected or suspected in our business, our partners, our clients or our supply chain, the appropriate corrective action(s) would be executed
      • For the avoidance of doubt this is likely to include report(s) to the appropriate statutory bodies / law enforcement
  • Our Human Resources (HR) function, perform specific checks throughout entire employee/associate lifecycle to consider if there is any known or reasonably foreseeable modern slavery or human trafficking risk is/are evidenced or suspected

▪ We actively screen proposed new suppliers for modern slavery and human trafficking awareness & compliance.

▪ We review our Accounts Payable Supplier Master & in concert with input from our Procurement, Finance and Human Resources (HR), functions for any concerns

Hitachi Solutions Europe Ltd undertakes an active dialogue with our recruitment partners to clearly confirm & evidence that they:

▪ Have active & effective anti modern slavery and human trafficking prevention detection & reporting mechanisms in place

▪ They have the appropriate awareness and clearly identified contacts to enable the controls detailed above to be meaningful

4 Company Policies

Hitachi Solutions Europe Limited adheres to Group policies and external guidelines to show our approach and commitment to addressing modern slavery:

▪ Hitachi Group Identity (available here)

▪ Hitachi Group Code of Ethics and Business Conduct (available here)

▪ Hitachi Group Compliance Program

▪ Hitachi Group Human Rights Policy (available here)

▪ Hitachi Group Sustainable Procurement Guidelines (available here)

▪ Hitachi Equality Diversity & Inclusion Policy (available here)

▪ Universal Declaration of Human Rights (available here)

▪ United Nations Guiding Principles on Business and Human Rights (available here)

▪ International Labour Organization (ILO) Core Conventions (available here)

▪ Organisation for Economic Co-operation and Development‘s Guidelines for Multinational Enterprises (available here)

Hitachi Solutions Europe Limited has instituted the Hitachi Group whistle blowing system to prevent illegal and unethical behaviour, to promptly address infractions and to enhance our ability to self-regulate. This includes issues relating to the life and health of citizens or social justice.

Hitachi Solutions Europe Limited employees, former and temporary employees, and Hitachi Group company employees, temporary employees and officers, as well as employees and temporary employees of companies which conduct transactions with Hitachi Solutions Europe Limited can report via this system.

All reports go directly to the compliance department of Hitachi, Ltd. or to an outside representative. Contact can be made via mail or e-mail. Hitachi Ltd is the ultimate parent company of Hitachi Solutions Europe Limited. Hitachi Ltd’s head office is in Japan.

4.1 Supporting policies

Hitachi Solutions Europe Ltd has a number of supporting policies:

4.1.1 Whistleblowing Policy

▪ This policy supports staff, associates & other parties with substantive instructions on how to access & utilise our Group Whistleblowing System to report concerns of any nature that may include reports of known or suspected modern slavery &/or human trafficking

4.1.2 Grievance policy:

▪ We have a functional grievance policy that enables the appropriate surfacing of concerns & issues that could predispose an individual or a cohort to vulnerability or exploitation

▪ Central to this policy is the concept of a “No Reprisal” covenant with our staff who make appropriate use of this policy to alert management of known or suspected courses of conduct that could reasonably be considered within the scope of this policy to address

4.1.3 Disciplinary Policy

▪ This policy details the approach Hitachi Solutions Europe Ltd & its subsidiaries will take in matters that fall in scope

▪ Central to this policy is the concept of a “No Reprisal” covenant with our staff who make appropriate use of this policy to alert management of known or suspected courses of conduct that could reasonably be considered within the scope of this policy to address

4.1.4 Ethics policy

▪ In addition to & supportive of the Group provision in this area Hitachi Solutions Europe Ltd has a specific Ethics policy to further support our staff, associates & colleagues working in & on behalf of Hitachi Solutions Europe Ltd to uphold & mutually reinforce clear consistent adherence to our ethical expectations

4.1.5 Diversity Policy

▪ One of Hitachi Solutions Europe Ltd & our group’s great strengths is our diverse workforce. Our ability to attract, develop & retain talent support our business objectives in delivering successful business outcomes for our clients using Microsoft technologies.

▪ Hitachi Solutions Europe Ltd has made specific provision to protect and encourage the continued diversity of our workforce in our business.

▪ For the avoidance of doubt Hitachi Solutions Europe Ltd is an inclusive environment where staff & associates are encouraged to develop their full potential irrespective of their background or other protected characteristic(s) under the Equality Act, 2010

4.1.6 Anti-Slavery and Human-Trafficking Policy

  • This policy is applicable to our staff & contractors to support our zero-tolerance approach to instances of forced labour & human trafficking This policy details the responsibilities of parties working for & on behalf of Hitachi Solutions Europe Ltd & its subsidiaries to uphold our commitment to the prevention, detection & reporting of known or suspected modern slavery/human trafficking in our business & or supply chain
  • This policy provides substantive information on how to identify & report concerns in an appropriate & timely manner

4.1.7 Anti Money Laundering Policies

▪ Hitachi Solutions Europe Ltd is mindful that modern slavery and human trafficking correlates with financial crime incidence

▪ Our Hitachi Group Code of Ethics and Business Conduct supports robust controls to mitigate the probability of modern slavery and or human trafficking being executed & enhances the probability of its timely discovery & reporting

▪ Our policies procedures & with active governance measures support Hitachi Solutions Europe Ltd to identify, assess, manage & mitigate financial crime risks to the appropriate standard

5 Action Taken During Prior Years

5.1 2022-2023

▪ Hitachi Solutions Europe Limited continued to approach the largest suppliers for self-evaluation in relation to Modern Slavery

▪ Hitachi Solutions Europe Ltd continued to raise the profile of modern slavery internally and increase awareness of this issue and further develop maturity in this area of corporate social responsibility

▪ Hitachi Solutions Europe Limited actively engaged in the Hitachi Group Compliance Programme & the associated initiatives, as required

▪ Hitachi Solutions Europe Ltd reviewed the Anti-Modern slavery policy & amended it as required

6 Plan for Current Year

6.1 2023-2024

▪ Hitachi Solutions Europe Limited will continue to approach the largest suppliers for self-evaluation in relation to Modern Slavery

▪ Hitachi Solutions Europe Ltd will continue to raise the profile of modern slavery and human trafficking internally and increase awareness of this issue and further develop maturity in this area of corporate social responsibility in our supply chain

▪ Hitachi Solutions Europe Limited continues to evidence commitment in this area by active engagement with Hitachi Group Compliance Programme initiatives, as required

▪ Hitachi Solutions Europe Ltd will continue to review the Anti-Modern Slavery and Human Trafficking policy & amend if/when required

▪ Hitachi Solutions Europe Ltd will continue to contribute positively to & follow the guidance of, the Hitachi Global Compliance Programme (HGCP) & following Group guidance

For further information, please contact:

Mark Barnes Hitachi Solutions Europe Ltd

110 Bishopsgate

23rd Floor

London

EC2N 4AY

Email: [email protected]

Mobile: +447 717 55 7000

Homepage

• Change History Date

Name

Version

Change reference

24.01.17

Mark Barnes

1.0

Original document

13.02.19

Mark Barnes

2.0

Revised document

02.04.19

Mark Barnes

3.0

Revised document

06.09.19

Mark Barnes

4.0

Revised document

16.03.20

Mark Barnes

5.0

Revised document

06.04.20

Mark Barnes

6.0

Revised document

15.03.21

Mark Barnes

7.0

Revised document with LG

20.04.21

Mark Barnes

8.0

Revised document – final edits

09.09.21

Mark Barnes

9.0

Revised document

16.06.22

Mark Barnes

10.0

Revised document with LG

28.03.23

Mark Barnes

11.0

Revised document with LG

13.04.23

Mark Barnes

12.0

Issued

14.09.23

Mark Barnes

13.0

Reviewed

20.09.23

Mark Barnes

14.0

Reviewed

Reporting our Gender Pay Gap – Read full report here

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