Business applications powered by the Microsoft Cloud

Hitachi Solutions
July 5, 2017  •  By Jonathan Scott

New Retail Whitepaper: Get Ready for Changing Data Regulation (GDPR)

Today, we’re sponsoring a ‘GDPR Preparedness’ workshop for senior UK retailers with our partners One Connected Community.

Today, we’re sponsoring a ‘GDPR Preparedness’ workshop for senior UK retailers with our partners One Connected Community. Learn about the key considerations to help you select the right enabling technology for your retail organisation in our new joint whitepaper.

Creating loyal customer relationships and establishing a competitive advantage demands a more personalised and customer-centric approach to the retail experience. Understanding your customer; then acting on the data-driven insights to create a unique and personal value proposition across all your touchpoints, is important.

This level of personalisation requires retailers to better manage and integrate data across their organisations, to analyse behavioural data throughout the entire journey, and empower all staff (and partners) with the insight and technology to make meaningful connections. It’s no easy feat and requires a shake-up of traditional business models.

But, if personalisation isn’t tough enough, the challenge comes at a time of significant change in the laws regarding how retailers capture, store, share and process customer data. The new General Data Protection Regulation (or GDPR) – which officially applies from 25 May 2018 – places heavy new responsibilities on retailers when it comes to managing data.

All data collected on customers, and colleagues, (with very limited exceptions) will fall within the scope of the GDPR. Which means, retailers are entering a stricter, more complicated era in which the collection of personal data will be looked upon far more stringently.

Focus On

Retail industry

Effective digital transformation that will continue to grow and evolve as you expand.

Retail Pulse

Last year, Hitachi Solutions launched a white paper series in partnership with Essential Retail, Microsoft and leading retailers: Cutting Customer Irritation & Maintaining Authenticity.

Enabling Business Agility in the Countdown to Brexit

In partnership with Director Magazine, Hitachi Solutions and Microsoft gathered business leaders from some of the UK’s leading professional services organisations: Buro Happold, BDO, Bite…

October 11, 2017
By Matt Newman

GDPR: opportunity wrapped-up in regulation

As the General Data Protection Regulation (GDPR) deadline approaches, our new infographic explores the opportunity to be found in regulation.

September 21, 2017
By Darren Littlechild

The Time is Right: Upgrade to Microsoft Dynamics 365

Explore the new features and capabilities of Microsoft Dynamics 365 in the Cloud, compared to Microsoft Dynamics AX and Microsoft CRM, in our new whitepaper.