Using Microsoft Dynamics we’ve defined roles, responsibilities and relationships in our 200 plus projects. We have a better understanding of the work we’re doing and how it involves our supply chain and other key stakeholders.”
The team from Hitachi were really, really strong. They understood the technology, they had been there and done it before. The role they played in integrating into the Bank of Ireland business and culture set them apart and we knew that with that team we could come through anything. I feel really good that the partnership with Hitachi Solutions has worked.
“Our end users are working in Microsoft applications every day, so we knew that Microsoft Dynamics’ familiar interface, as well as its ease of use, would quickly become an important productivity tool for our agents. Microsoft Dynamics flexible architecture was also a key factor when comparing CRM systems"
Hitachi Solutions successfully tackled an extremely complex integration project and provided us with expert guidance and advice in transforming our IT infrastructure without disrupting our business as usual activities. We now have a common technology platform in place with consolidated applications, standardised processes, and a resilient platform that will support our growth strategy.”
Hitachi is a brand we can trust and they were immediately able to help us identify our business requirements… We are proud that we have not only implemented a solution that we will use for the long term but that we have also found a business partner that we wil use for the long term as well.
The system has been transformational and we are tremendously excited by it. With the Cloud based infrastructure we are getting great reliability and it is taking away the traditional IT headaches…and enabling us to focus on how we can really help the business.
“Using CRM to make data available and sharable across roles, we’re building our sales community’s knowledge and enthusiasm, which helps them provide an even better jewellery-buying experience.”